Flure Privacy Policy: Protecting Your Personal Information

1. Introduction & General Provisions

Welcome to flure's Privacy Policy. At flure ("we," "us," "our"), we are committed to protecting your privacy and handling your personal data with transparency and care. This policy applies to all information collected through our website (flure-app.com) and the flure mobile application (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use of our Service. This policy is integrated into and subject to our Terms of Service.

2. What Data We Collect

We collect information that you provide directly, that we collect automatically, and, in some cases, from third parties, to deliver and improve your experience.

Information You Provide:

• Account Data: Name, email address, date of birth, gender, preferences, and profile details (such as bio and photos) you upload.
• Communication Data: Messages, feedback, support queries, and survey responses you send to us or other users.
• Verification Data: Information used for account verification purposes, which may be processed by trusted third-party providers.
• Payment Data: If you purchase premium features, our payment processors collect billing information. We do not store full credit card numbers on our servers.

Information Collected Automatically:

• Usage & Log Data: IP address, browser type, device identifiers, operating system, pages visited, time spent, clickstream data, and referral URLs.
• Location Data: Approximate location (derived from IP) or precise location (if you grant permission in the app) to facilitate local connections.
• Cookies & Similar Technologies: Data from cookies, pixel tags, and local storage to remember preferences and analyze traffic. See Section 7 for details.

Information From Third Parties:

We may receive information about you from social networks (if you connect your account), advertising partners, or data analytics providers, in accordance with their policies and your permissions.

3. How We Use Your Data

We use your personal data for specific, legitimate purposes to operate, secure, and enhance our Service.

• To Provide & Personalize the Service: Create and manage your account, facilitate matches and connections, display your profile, and enable communication.
• To Maintain Safety & Security: Verify accounts, detect and prevent fraud, spam, abuse, and other harmful activities, and enforce our Terms of Service.
• To Communicate With You: Send service-related announcements (e.g., policy updates), respond to support requests, and, with your consent, send promotional messages about new features.
• To Improve & Develop Our Service: Analyze usage trends, conduct research, test new features, and troubleshoot technical issues.
• For Legal & Compliance Reasons: Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

We process your data based on your consent, the necessity to perform our contract with you, our legitimate interests (e.g., security and improvement), or to comply with legal obligations.

4. Sharing Data With Third Parties

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We only share data in the following circumstances:

• With Your Consent: When you explicitly agree to share information, such as connecting with another user.
• Service Providers: Trusted vendors who perform services on our behalf (e.g., hosting, analytics, payment processing, customer support, email delivery). These partners are contractually bound to protect your data and use it only as we instruct.
• For Legal & Safety Reasons: If required by law, or to protect the rights, property, or safety of flure, our users, or the public.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, where user information may be transferred as a business asset.

We may share aggregated, anonymized data that cannot be used to identify you for analytical or research purposes.

5. Data Protection & Security

We implement robust technical and organizational measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

• Encryption: We use industry-standard encryption (TLS/SSL) for data transmitted between your device and our servers.
• Access Controls: Strict internal access controls limit employee access to your data on a need-to-know basis.
• Regular Audits: We regularly review our security practices and update our systems to address new threats.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data. We will respond to all legitimate requests in accordance with applicable law.

• Access & Portability: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate data in your account settings or by contacting us.
• Deletion: You can request deletion of your personal data, subject to certain legal exceptions (e.g., we may need to retain data for fraud prevention).
• Objection & Restriction: You can object to certain processing or request we restrict how we use your data.
• Marketing Opt-Out: You can opt out of promotional communications by using the "unsubscribe" link in any marketing email or adjusting your app notification settings.
• Account Closure: You can deactivate or delete your account directly within the flure app settings.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

7. Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance functionality, analyze usage, and support advertising.

What We Use:

• Essential Cookies: Required for the Service to function (e.g., login session, security).
• Performance & Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences (e.g., language, theme).
• Advertising Cookies: Used by our advertising partners to deliver relevant ads on other sites.

Your Control:

Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse cookies or alert you when they are being sent. Please note that disabling certain cookies may affect the functionality of our Service. You can also manage your cookie preferences via the notice that appears when you first visit our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The "Last Updated" date at the top of this page will indicate when the latest revisions were made.

We will notify you of any material changes by posting the new policy on this page, and, where appropriate, through an in-app notification or email. We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

Email: [email protected]
Mailing Address:
flure Privacy Team
123 Connection Lane, Suite 450
San Francisco, CA 94107
United States

We aim to respond to all inquiries within 30 days.